Refund policy

Event Tickets

  • Event tickets are non-refundable.

  • We reserve the right to change event locations and accommodations. No refund will be given for event location changes or issues related to weather. Credits are available for events cancelled due to nature (example: weather) for requests made within 24 hours of the event date.

  • If you are unable to attend a scheduled event you may request a make-up ticket by contacting us within 24 hours of the event date listed on your ticket. Please note, a make up ticket may not be available for your event.

  • Make-up tickets can be applied as a credit to one future event of your choice, subject to availability. You must contact us before you can apply a credit code.

  • These may be applied as a full ticket comp or a discount that is equal to or greater than the original ticket price.

  • For members-only events, tickets cannot be transferred to non-members.

Mingling Events

  • These events are organized on a daily basis.

  • To cancel your participation, you must submit a request at least 5 days prior to your initial meet time (down to the exact hour and minute listed in your confirmation email. This can be done by emailing hello@betteraroundus.com or submitting a contact form.

  • Cancellations made before the deadline are only eligible for a 75% refund.

  • Due to the significant planning involved (including group matching, venue reservations, and limited availability) no refunds are available for cancellations made after the deadline.

  • We can issue you a make-up ticket for the next session by contacting us within 48 hours of the meeting’s start date.

Memberships

  • Membership is free. There are no charges or refunds for membership.

Merchandise Refund & Return Policy

All merchandise sales are final and non-refundable. Because each purchase helps fund our community programs, we do not issue refunds for any reason.

However, we gladly offer store credit for qualifying returns or exchanges. Please review the following terms carefully:

Return Eligibility

  • Customers have 7 business days after delivery to request a return label for unused products.

  • For used products, we believe any manufacturing defect will be apparent within 45 days of delivery. After 45 days, we cannot accept returns, exchanges, or issue credits.

  • Used products may be returned only if defective

  • All products will be inspected upon receipt prior to providing a credit.

Shipping & Credits

  • Customers are responsible for the return shipping cost, which will be deducted from the credit amount. We will provide a pre-paid shipping label.

  • A prepaid shipping label will be provided for damaged or defective items at no charge.

  • Items may be returned in their original packaging when possible. If unavailable, customers may use suitable alternative packaging.

  • Once the returned item is received and inspected, we will issue a store credit or a replacement based on your request and item availability.

Store Credit Use

  • Store credit or gift cards cannot be used toward event tickets unless explicitly stated on the card.

  • If a purchase using store credit or a gift card is attempted, the order will be cancelled.

No Cash Refunds

We do not issue refunds to the original form of payment.

For assistance with returns, exchanges, or damaged products, please contact our support team at hello@betteraroundus.com within the applicable time frame.