Social Hour Tickets

• Social Hour tickets are non-refundable.

• If you are unable to attend a scheduled Social Hour, you may request a make-up ticket by contacting us within 24 hours of the event date listed on your ticket.

• Make-up tickets can be applied to a future Social Hour of your choice, subject to availability.

Event Tickets

• Event tickets are refundable if a cancellation request is submitted via email within 48 hours of purchase.

• For members-only events, tickets cannot be transferred to non-members.

Grow! Sessions

• Grow! Sessions are organized on a daily basis.

• To cancel a session, you must submit a request at least 7 days prior to your scheduled session time (down to the exact hour and minute listed in your session’s invitation email). This can be done by emailing hello@betteraroundus.com

• Cancellations made before the deadline are only eligible for a 75% refund.

• Due to the significant planning involved—including group matching, venue reservations, and limited availability—no refunds are available for cancellations made after the deadline.

Memberships

• Membership fees directly support our programs and community initiatives.

• Monthly memberships are non-refundable.

• Annual memberships may be cancelled within 14 days of purchase for a 75% refund, minus the full value of any events attended during that period.

  • Example: If you hold a Silver Membership, attend two $25 Social Hour events, and cancel within 14 days, $50 will be deducted from your refund.

• Refunds for annual membership are not available after the 14-day period.

• You may pause your monthly membership for 2 months at any time by contacting us. After 2 months, the charges will resume unless you contact us again or cancel your membership.

• We encourage members who pause or cancel to remain engaged with the community through our open events and activities.

Merchandise Refund & Return Policy

All merchandise sales are final and non-refundable. Because each purchase helps fund our community programs, we do not issue refunds for any reason.

However, we gladly offer store credit in the form of a Better AroundUs gift card for qualifying returns or exchanges. Please review the following terms carefully:

Return Eligibility

• Customers have 14 days after delivery to request a return for unused products.

• For used products, we believe any manufacturing defect will be apparent within 45 days of delivery. After 45 days, we cannot accept returns, exchanges, or issue credits.

• Used products must be returned only if defective

• All products will be inspected upon receipt.

Shipping & Credits

• Customers are responsible for the return shipping cost, which will be deducted from the credit amount.

• A prepaid shipping label will be provided for damaged or defective items at no charge.

• Items must be returned in their original packaging when possible. If unavailable, customers may use suitable alternative packaging.

• Once the returned item is received and inspected, we will issue a store credit or a replacement based on your request and item availability.

Store Credit Use

• Store credit or gift cards cannot be used toward event tickets unless explicitly stated on the card.

• If a purchase using store credit or a gift card is attempted, the order will be cancelled.

No Cash Refunds

We do not issue refunds to the original form of payment under any circumstances.

For assistance with returns, exchanges, or damaged products, please contact our support team at hello@betteraroundus.com within the applicable time frame.